5 Challenges of Implementing Remote Operations in Aging Assets (And How to Overcome Them)

1 - Resistance to Change from Your Team

The Problem:

Your employees (particularly the operations team) might fear that remote operations will make their jobs obsolete or require skills they don't have. Of all the challenges listed here, this is the one challenge most likely to derail your project!

How to Fix It:

• Communicate Openly: Explain the reasons for the change and how it benefits everyone.

• Involve Them in the Process: Get input from your team and address their concerns. Ensure your team feel like change agents and involved.... don't drag them along as they will dig their heels in.

• Offer Training: Provide resources to help them acquire new skills.

• Redefine Roles if Needed: Show how their expertise is still valuable in a remote operations context.

• Build Internal Champions: Identify influencers within your team to advocate for the change.

2 - Lack of Standardization Across Assets

The Problem:

Different assets use different control systems, creating a patchwork that's hard to manage remotely.

How to Fix It:

• Set Company-Wide Standards: Establish and enforce standards for control systems and communication protocols.

• Invest in Unified Platforms: Use centralized control platforms that can interface with multiple systems.

• Adopt Open Standards: Choose technologies that promote interoperability.

• Collaborate with Vendors: Work with your suppliers to ensure new solutions are compatible across the board.

3 - Increased Cybersecurity Risks

The Problem:

Connecting assets to remote networks exposes them to cyber threats. Older systems are especially vulnerable because they lack modern security features.

How to Fix It:

• Perform Security Audits: Identify vulnerabilities in your current setup.

• Implement Robust Security Measures: Use encryption, firewalls, and intrusion detection systems.

• Keep Systems Updated: Regularly apply software and firmware updates.

• Train Your Team: Educate employees on cybersecurity best practices.

• Develop an Incident Response Plan: Be prepared to act quickly if a breach occurs.

4 - Outdated Technology and Legacy Systems

The Problem:

Most aging assets rely on legacy control systems that weren't designed for remote operations. They're like old flip phones in a smartphone world—reliable but lacking modern features.

How to Fix It:

• Conduct a Tech Audit: Inventory all existing systems to identify what updates/changes are needed and what risks are associated with the transition. This is also a great time to investigate any new technologies like High performance HMI, KVM, Video walls, AI, etc

• Upgrade Critical Components: Invest in updating key parts of your control systems that hinder remote integration.

• Use Middleware Solutions: Implement middleware to bridge old systems with new remote technologies.

• Create a Tech Transition plan: Create a plan that allows for a phased transition via upgrade in stages to manage costs and minimize operational disruptions.

5 - High Upfront Costs

The Problem:

Upgrading to remote operations can require significant capital investment, which can be hard to justify if the ROI isn't immediately clear - particularly if some of the benefits are soft and it's hard to associate $$$.

How to Fix It:

• Create a Detailed Business Case: Outline long-term savings and efficiency gains. This needs to include hard and soft benefits where possible.

• Use Multiple ROI Models: Consider headcount reduction (or reasignment), OPEX savings, and sustainability benefits, travel reductions, living quarters, meals, support staff, etc.

• Implement Gradually: Spread costs over time by upgrading the most critical assets first.

• Explore Financing Options: Look into leasing, partnerships, or grants.

• Negotiate with Vendors: Seek volume discounts or bundled services. This links to point 2 where standardisation can lead to significant savings.

Wrapping It Up

Switching to remote operations in aging assets isn't easy, but it's definitely achievable. By tackling these challenges head-on, you can modernize your operations without losing sleep (or breaking the bank).

Remember, the goal is to work smarter, not harder. Upgrading your systems and processes is an investment in your company's future. It's about ensuring you have a great worforce and operations team, staying competitive and ensuring long-term success.

Need Help with the Transition?

If you're looking to implement remote operations and want guidance tailored to your situation, feel free to reach out. I've helped other companies navigate this journey, and I'd be happy to chat about how you can do the same.

I've worked with several companies facing this exact dilemma. Here are the five biggest challenges they encountered—and how they overcame them.